A Network Operations Center is a centralized location for your organization’s computer network. A well-organized IT support framework improves your IT staff’s productivity, increases performance, reducing overall IT costs and providing a better end-user experience. IT support managers face an ever-increasing demand for lower time to resolution, higher service availability and increased end-user satisfaction while controlling costs. Our Network Operations Center addresses all of these demands.
Your organization must utilize a skilled, outsourced 24×7 Tier 1 NOC service that consistently monitors, records and manages events and incidents. IT Support Managers can ensure that over half their support issues are resolved at the front line. This results in significant cost savings and reduced resolution times. As a result, it improves staff efficiency and a better end-user experience.